Terms of sale
The General Conditions of Sale apply and govern all sales contracts concluded through the Seller's Site, as identified above.
The General Conditions of Sale may undergo changes and each User is required to consult them before proceeding with any purchase. It is the User's responsibility to check the General Conditions of Sale before submitting the order.
The General conditions of Sale apply regardless of the User's nationality, provided that the delivery of the products must take place in one of the countries for which the Site provides the online sales service that said Country corresponds to that of registration of the User. 'User.
Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller. The purchase of products on the Site is reserved exclusively for natural persons acting as consumers and who are over the age of 18 . A consumer is any natural person who acts for purposes unrelated to any commercial, entrepreneurial, craft and professional activity carried out.
The User can, at any time, monitor the status of his order by consulting the appropriate link/section or by accessing his personal area.
The contract languages are Italian and English
The products offered for sale through the Site are exclusively top quality products. The Seller does not sell used, irregular or inferior products to the corresponding standards offered on the market. The essential characteristics of the products are presented on www.etruscagioielli.com within each product sheet. However, the images and colors of the products offered for sale on www.etruscagioielli.com may not correspond to the real ones due to the Internet browser and monitor used. Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form. All products have an identification tag. We ask you not to remove the tag and the relative seal from the purchased products, of which they form an integral part. The product catalog can be updated and modified periodically, therefore the permanence of a product among those available online is not guaranteed. Each product is presented by a descriptive sheet where all the essential characteristics are reported; the images and colors of the products offered for sale may not exactly correspond to the real ones due to the settings of the computer systems used by the User to view the Site. The images of the products must therefore be considered indicative and without prejudice to the normal usage tolerances.
All sales prices of the products indicated on the Site are inclusive of VAT, if applicable based on the country of shipment of the products and any other tax that may be applicable to the sale.
Product prices may be subject to updates and changes. The User is required to ascertain the final sale price before submitting the relative order. The obvious material error reported in the price on the Site compared to the commonly known price of the selected product entails the Seller's right not to confirm the shipment and proceed with the immediate refund of the purchase value paid by the User without the latter being able to make exceptions in merit.
Value vouchers are personalized codes that allow you to take advantage of a discount on purchases made on www.etruscagioielli.com.Limitations on the use of value vouchers:1. The value voucher can only be used once, except for returns;2. The value voucher cannot in any way be converted into cash;3. It will not be possible to use multiple value vouchers in the same order;4. The value voucher will only apply to one item per order;5. The value voucher will only apply to items whose sale value exceeds the value of the voucher by at least 1 euro. It cannot be applied to items belonging to the Sample Sale or charity sales. In case you want to exercise the right of withdrawal provided for by art. 52 of the Consumer Code and return an item to which you applied the value voucher, you will need to follow the standard return procedure that can be consulted in the Returns section. Once your return has been accepted, the relevant code will be reactivated with its original value. The difference in expense that you have incurred for the purchase of the item will be credited back to you according to the methods and terms established for the normal refund procedure.The value vouchers may not be available at the time of purchase, consequently the user must verify the activation of the service before placing the order.
For the payment of the price of the products and the related shipping and delivery costs, if any, the User can follow one of the methods indicated in the order form.
In case of payment by credit card, the payment procedure will take place via a secure connection connected directly to the bank that owns the online payment service to which third parties cannot have access. In particular, financial information (e.g. credit/debit card number, expiration date) will be forwarded via an encrypted protocol, which the related remote electronic payment services provide, without third parties having access to it. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on www.etruscagioielli.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account at the time of shipment of the purchased products, without prejudice to the User's right to have the amount credited back in case of default by the Seller or non-performance of the contract for any reason.
The User is solely responsible for the data entered, therefore he guarantees to use only credit/debit cards of which he has legitimate availability.
The Seller assumes no responsibility for disservices attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes, earthquakes and other events that prevent, in whole or in part, from executing the contract within the agreed times. The Seller will not be liable to any party or third party for damages, losses and costs incurred as a result of the non-performance of the contract for the reasons mentioned above, the customer having the right only to a refund of the price paid. Likewise, the Seller is not responsible for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, when paying for the products. In fact, the Seller, at no time during the purchase procedure, is able to know the User's credit card number which, by opening a secure connection, is transmitted directly to the bank service manager.
The User can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, in compliance with the terms and methods set out below.
The User can always make the return request directly online return formby completing and forwarding the return request to the Seller within 14 days of delivery.
The products must be returned intact, undamaged and provided with the barcode and any other seal that is part of the products; products that are returned incomplete, ruined, damaged, deteriorated will not be refunded.
In the event of exercising the right of withdrawal, the Seller has the right not to accept the return or not to fully reimburse the sums paid for the purchase, in relation to those products that do not have the relative guarantee tag (understood as "security seal") or which have been altered in their essential and qualitative characteristics or which have been damaged.
The products to be returned must be delivered to the shipper within 14 days from the User's communication to the Seller of his/her wish to withdraw from the contract.
The costs of returning the compliant products will be borne by the User. After returning the products, the Seller will carry out the necessary checks relating to their compliance with the conditions and terms indicated therein.
If the right of withdrawal is correctly exercised, the Seller will refund any sums already collected by the User for the purchase of the products, net of shipping costs.
Regardless of the payment method used by the User, the refund is activated by the Seller in the shortest possible time and in any case within 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal, subject to verification of the correct execution of the same and verification of the returned products.
The Seller makes the refund using the same means of payment used by the User for the purchase of the returned products, even if a virtual and/or disposable credit card has been used. The Seller will in no way be able to make a refund to a credit card other than the one used for the purchase, except in the case in which the card itself has expired in the meantime or has been stolen: in this case the User can send a 'email to firstname.lastname@example.org to agree on the most appropriate means of reimbursement.
The contents of the Site, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on the Site, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and the software that forms part of the Site (collectively the "Contents") are protected by copyright and by any other intellectual property right of Milor S.p.A. – and/or of the Manager and other rights holders. Reproduction, in whole or in part, in any form, of the Site and/or its Contents, without the express written consent of the Manager is prohibited. The Manager has the exclusive right to authorize or prohibit the direct or indirect reproduction, temporary or permanent, in any way or form, in whole or in part, of the Site and its Contents. With regard to the use of the Site, the user is only authorized to view the Site and its Contents. Furthermore, he is authorized to carry out all those other temporary acts of reproduction, with no economic significance of their own, which are considered transient or accessory, an integral and essential part of the same visualization of the Site and its Contents and all other navigation operations on the website that they are performed only for a legitimate use of the Site and its contents. However, the user is not authorized to carry out any reproduction, on any medium, in whole or in part of the Site and its Contents. Any act of reproduction must be, from time to time, authorized by the Manager or, if necessary, by the authors of the individual works contained in the Site. These reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of the manager and authors of the individual works contained in the Site. The authors of individual works published on the Site have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act of damage caused to the works, which is prejudicial to their honor or their reputation. The user undertakes to respect the copyright of the artists who have chosen to publish their works on the Site or who have collaborated with the Site in the creation of new forms of expression and art intended to be published, even if not exclusively on the Site, or, again, which form an integral part of it. Furthermore, the user, under no circumstances, is authorized to use, in any way or form, the Contents of the Site and every single work protected by copyright and any other intellectual property right. By way of example, the user may not alter or otherwise modify the Contents and protected works without the consent of the Manager and, where necessary, of the individual authors of the works published on the Site.
The Manager has taken every precaution to prevent the publication on the website of content that describes or represents scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users of the Site, may be considered harmful to civil beliefs, human rights and the dignity of people, in all its forms and expressions. In any case, the Manager does not guarantee that the contents of the website are appropriate or lawful in other countries, outside Italy. However, if such contents are deemed unlawful or illegal in some of these countries, please avoid accessing our website and if you choose, in any case, to access it, we inform you that the use of the services provided by www.etruscagioielli .com will be the exclusive and personal responsibility of the user. The Manager has also taken every useful precaution in order to ensure its users that the Contents of the Site are accurate and do not contain incorrect or outdated information, compared to the date of their publication within the website and, as far as possible, also subsequently. However, the Manager does not assume any responsibility towards users for the accuracy and completeness of the contents published on the Site, without prejudice to its liability for willful misconduct and gross negligence and except as otherwise provided by law. Furthermore, the Manager cannot guarantee users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection. For any problem encountered in the use of our website, contact us at the following Customer Care e-mail address indicated on www.etruscagioielli.com. A manager will be available to provide assistance and to help restore the functionality of access to the website, if this is possible. Likewise, we recommend that you contact your Internet service provider or check that each device for connecting to the Internet and accessing web content is correctly activated, including your Internet browser. Although the Manager will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents, may not allow the Site to operate without suspensions, interruptions or discontinuity due to the need to update the site web. The Manager has adopted adequate technical and organizational measures to safeguard the security of its services on the Site, the integrity of data relating to traffic and electronic communications with respect to unauthorized forms of use or knowledge as well as to avoid risks of dispersion, destruction and loss of data and confidential and non-confidential information, relating to its users, present on the Site, or unauthorized access, or access not compliant with the law, to the data and information themselves.