The following General Terms and Conditions of Sale govern the offer and sale, together with the Terms of Use and the Privacy Policy, of products purchased on the website www.etruscagioielli.com (hereinafter the “Site”). These General Terms and Conditions of Sale are drafted in accordance with the provisions of the Italian Civil Code, Legislative Decree no. 70/2014 concerning information society services and electronic commerce, and the Consumer Code, and govern the offer and sale of products through the website www.etruscagioielli.com.
The products sold on www.etruscagioielli.com are sold directly by Milor S.p.A., with registered office at Via dei Gracchi 35, Milan, registered with the Companies Register of the Milan Chamber of Commerce, Tax Code / VAT no. 04362490155 (hereinafter, for the sake of brevity, the “Seller”).

The online sales service is available only for the countries for which the Site provides such service, provided that such country corresponds to the User’s country of registration.
Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.
The purchase of products on the Site is reserved exclusively for natural persons acting as consumers and who are at least 18 years old. “Consumer” means any natural person acting for purposes unrelated to any commercial, business, craft, or professional activity possibly carried out.

These General Terms and Conditions of Sale form an integral and essential part of the sales contract between the Seller and the User.
The electronic submission of an order by the User implies full knowledge and complete acceptance of these General Terms and Conditions of Sale, the Terms of Use, and the Privacy Policy. If the User does not agree with one or more of the terms contained in these General Terms and Conditions of Sale, they are requested to refrain from making purchases on the Site.
In order to purchase one or more products online, the User must provide the Seller, in compliance with personal data protection regulations, with all the data necessary to enable the Seller to process the submitted orders. To complete the purchase, the User is required to confirm payment of the price of the products placed in the shopping cart. Orders for which the corresponding transaction is not recorded are automatically cancelled.
When the User places an order, they will receive an email containing confirmation of receipt of the order and a summary of the same: however, such communication shall not constitute automatic acceptance of the order.
The Seller reserves the right to refuse orders that are incomplete or incorrect, or from users with whom there is an ongoing dispute relating to the payment of a previous order. In such cases, the User will receive an email notifying them of the refusal of the order, with specific reasons.
If the products displayed on the Site are no longer available at the time of the User’s last access to the Site or upon submission of the order, the Seller shall inform the User, within 5 days from the day following the day on which the order is submitted, of the unavailability of the ordered product. If payment has already been made, the Seller shall refund the price without being liable for any further compensation.
The order form contains a reference to these General Terms and Conditions of Sale and to the Privacy Policy, as well as a summary of the essential characteristics of each product ordered and its price, the accepted payment methods, the delivery methods for the purchased products, shipping costs, the conditions for exercising the right of withdrawal, and the methods and timing for returning purchased products.
The User may, at any time, monitor the status of their order by consulting the appropriate link/section or by accessing their personal account area.
The contract languages are Italian and English.

The products offered for sale through the Site are exclusively first-quality products. The Seller does not sell second-hand products, irregular products, or products of quality lower than the corresponding standards offered on the market.
The essential characteristics of the products are presented on www.etruscagioielli.com within each product sheet. However, the images and colors of the products offered for sale on www.etruscagioielli.com may not correspond exactly to the actual ones due to the Internet browser and monitor used. Product prices may be subject to updates. Please verify the final sale price before submitting the relevant order form.
All products are equipped with an identification tag. We ask you not to remove the tag and the related seal from the purchased products, of which they form an integral part. The product catalog may be updated and modified periodically; therefore, the continued availability of a product among those available online is not guaranteed.
Each product is presented by a descriptive sheet reporting all essential characteristics; the images and colors of the products offered for sale may not correspond exactly to the actual ones due to the settings of the IT systems used by the User to view the Site. Product images must therefore be understood as indicative and subject to normal tolerances of use.

All sale prices of products indicated on the Site include VAT, where applicable according to the country of shipment of the products, and any other tax that may be applicable to the sale.
Product prices may be subject to updates and changes. The User is required to verify the final sale price before submitting the relevant order. A manifest material error in the price shown on the Site compared with the commonly known price of the selected product entitles the Seller not to confirm shipment and to immediately refund the amount paid by the User, without the latter being able to raise objections in this regard.

Value vouchers are personalized codes that allow the User to benefit from a discount on purchases made on www.etruscagioielli.com.
Limitations on the use of value vouchers:

1. The value voucher may only be used once, except in the case of returns;
2. The value voucher may under no circumstances be converted into cash;
3. It will not be possible to use more than one value voucher in the same order;
4. The value voucher shall apply to only one item per order;
5. The value voucher shall apply only to items whose sale value exceeds the value of the voucher itself by at least €1. It may not be applied to items belonging to the Sample Sale or charity sales.
   If you wish to exercise the right of withdrawal provided for under Article 52 of the Consumer Code and return an item to which you have applied a value voucher, you must follow the standard return procedure available in the Returns section. Once your return has been accepted, the relevant code will be reactivated with its original value. The difference in price paid for the purchase of the item will be refunded to you according to the methods and deadlines provided for the standard refund procedure.
   Value vouchers may not be available at the time of purchase; therefore, the User must verify the activation of the service before placing the order.

To pay the price of the products and the related shipping and delivery costs, if any, the User may follow one of the methods indicated in the order form.
In the event of payment by credit card, the payment procedure will take place through a secure connection directly linked to the banking institution that provides the online payment service, to which third parties cannot gain access. In particular, financial information (e.g. credit/debit card number, expiry date) will be sent via encrypted protocol to the parties providing the relevant remote electronic payment services, without third parties being able to gain access to it. Furthermore, such information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any returns of products following the exercise of your right of withdrawal, or where it becomes necessary to prevent or report to the police the commission of fraud on www.etruscagioielli.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account at the time the purchased products are shipped, without prejudice to the User’s right to be reimbursed in the event of the Seller’s non-performance or failure to execute the contract for any reason.
The User is solely responsible for the data entered and therefore guarantees that they use only credit/debit cards that they are lawfully entitled to use.

Products are delivered, through affiliated couriers, directly to the User at the shipping address specified in the order.
By completing the personal data form in the order completion procedure necessary to activate the process for the execution of this contract and further communications, the User authorizes the Seller to communicate their personal data to the couriers and/or trusted shippers used for the delivery of the purchased products in order to enable the procedures necessary for their delivery.
The Seller will do its best to process the submitted order within 2 working days and in any case no later than 30 days from the day following the day on which the User submitted the order. Delivery times include only working days and do not include public holidays.
The Site allows the User to request delivery of the ordered products to an address different from their own, provided that it is within the country of shipment of the order; in any case, it is the User’s responsibility to indicate all references necessary for successful delivery. It is never possible to collect products purchased through the Site directly from the Seller’s warehouse.
Shipping costs and available shipping methods may vary depending on the country and the shipping method chosen by the User. Such costs and any additional charges are borne by the User. The relevant amount will be expressly and separately indicated in the order summary before the User proceeds with its submission, as well as in the order confirmation email.
The delivery procedure provides that, if the recipient is absent when the courier arrives, the courier will leave a notice in order to arrange the shipment subsequently, indicating the contact details to be used to arrange a second delivery. If no agreement is reached for the second delivery, the package will remain in storage at the courier’s warehouse and it will be the User’s responsibility to collect it. If the package is not collected within 4 days, it will be returned to the Seller. In such case, the contract shall be deemed terminated pursuant to Article 1456 of the Italian Civil Code, with notice from the Seller sent by email to the User, and the order will therefore be cancelled.
The User may always check the status of their order through the appropriate link by entering their order number or through their personal account area if they have previously registered on www.etruscagioielli.com.

It is strictly forbidden for minors to place an order on the Site. The data entered during the purchase process must be exclusively the User’s own real personal data and not those of third parties, nor fictitious data. The Seller reserves the right to take legal action against any violation and abuse, in the interest and protection of all consumers.
The User shall indemnify the Seller from any liability arising from the issuance of incorrect tax documents due to errors relating to the data provided by the User, since the User is solely responsible for entering the data correctly. Upon receipt of the products, the User is required to verify their conformity with the order. In particular, the User must pay attention to the correspondence between the number of packages indicated on the carrier’s document and those delivered, and to the integrity of the packaging. Any anomalies (e.g. tampering, damage) must be specified in writing directly on the courier’s transport document and the User must refuse delivery. At the same time, the User is required to report the matter to the Seller’s Customer Service through the appropriate link. If the User accepts delivery of tampered or damaged products, they shall lose the legal guarantee of conformity of the products.

The Seller assumes no liability for service disruptions attributable to force majeure, such as, by way of example, accidents, explosions, fires, strikes, earthquakes, and other events that prevent, in whole or in part, the performance of the contract within the agreed times.
The Seller shall not be liable to any party or third parties for damages, losses, or costs incurred as a result of the non-performance of the contract due to the above causes, the customer being entitled only to a refund of the price paid.
Likewise, the Seller shall not be liable for any fraudulent or unlawful use that may be made by third parties of credit cards, cheques, and other means of payment when paying for products. Indeed, at no time during the purchase procedure is the Seller able to know the User’s credit card number, which, through a secure connection, is transmitted directly to the provider of the banking service.

Products must be returned intact, undamaged, and provided with the barcode and any other seal that is part of the products; products returned incomplete, ruined, damaged, or deteriorated shall not be refunded.
In the event of exercise of the right of withdrawal, the Seller has the right not to accept the return or not to fully refund the sums paid for the purchase with regard to products that are without the relevant warranty tag (intended as a “security seal”) or that have been altered in their essential and qualitative characteristics or have been damaged.
Products intended to be returned must be delivered to the carrier within 14 days from the communication by the User to the Seller of their intention to withdraw from the contract.
The costs of returning conforming products shall be borne by the User. After the return of the products, the Seller shall carry out the necessary checks regarding their conformity with the conditions and terms indicated herein.
If the right of withdrawal is exercised correctly, the Seller shall refund any sums already collected from the User for the purchase of the products, net of shipping costs.
Whatever payment method has been used by the User, the refund is activated by the Seller as quickly as possible and in any case within 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal, subject to verification of the correct exercise thereof and verification of the returned products.
The Seller shall make the refund using the same payment method used by the User for the purchase of the returned products, even where a virtual and/or single-use credit card was used. The Seller may not under any circumstances make a refund to a credit card different from the one used for the purchase, except where the card has meanwhile expired or been stolen: in such case, the User may send an email to customerservice@milor.it to agree on the most appropriate refund method.

Pursuant to law, the Seller is obliged to deliver to the User goods that conform to the sales contract, and the Seller is liable for any lack of conformity of the products existing at the time of delivery or appearing within two years from delivery.
For the above guarantee to be valid, the User must report the lack of conformity to the Seller within two months of discovery, under penalty of forfeiture, by contacting Customer Service through the appropriate link. The report must contain an accurate and complete description of the defects and faults complained of. Customer Service shall provide the User with instructions for returning the defective product, which shall take place at the Seller’s expense.
The User shall have the right to request termination of the contract and the return of the amount paid or, alternatively, replacement of the product. In the event of a minor defect/fault, the User shall only be entitled to replacement of the product. In any case, defects of conformity resulting from accidental damage or from the User’s responsibility for use of the product not in accordance with its intended purpose are excluded from the legal guarantee.

Any dispute relating to the application, execution, interpretation, and breach of sales contracts entered into through the Site shall be governed by Italian law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. In any case, any rights granted to the Consumer by mandatory provisions of law in force in the State of residence or domicile of the latter shall remain unaffected.

The Seller reserves the right to modify the Site, its policies, and these General Terms and Conditions of Sale at any time in order to offer new products or services, or to comply with legal or regulatory provisions. The User accessing the Site and placing an order shall be bound by the policies and the terms of the General Terms and Conditions of Sale in force at the time the order is placed, unless any changes have retroactive effect by virtue of applicable law. If any of the provisions herein are deemed invalid, null, or unenforceable, such condition shall not affect the validity and effectiveness of the other provisions.

Welcome to our website www.etruscagioielli.com (“Site”). These Terms of Use govern access to and use of the Site. Access to and use of the Site, as well as the purchase of products on www.etruscagioielli.com, presuppose that these Terms of Use have been read, understood, and accepted. This Site is managed and maintained by Milor S.p.A., with registered office at Via dei Gracchi 35, 20146 Milan, registered with the Companies Register of the Milan Chamber of Commerce, Tax Code / VAT no. 04362490155 (hereinafter the “Operator”).
You may find information regarding orders and shipments, refunds and returns of products purchased on the Site, the registration form for the Site, suggestions, and other general information on the services provided. You may contact us by email at the Customer Care address indicated on www.etruscagioielli.com. For any other legal information, please consult the General Terms and Conditions of Sale and Privacy Policy sections on the Site. The Operator may amend or simply update, in whole or in part, these Terms of Use. The User must therefore regularly access this section in order to check the publication of the most recent and updated Terms of Use. If the User does not agree, in whole or in part, with the Terms of Use of the Site, they are requested not to use our website.
Access to and use of the Site, including the display of web pages, communication with the Operator, the possibility of downloading product information, and the purchase of products on the website, constitute activities carried out by our users exclusively for personal use unrelated to any commercial, business, or professional activity. The User is solely and exclusively responsible for the use of the Site and its contents. The Operator, in fact, cannot be held liable for any use of the website and its contents by any of its users that does not comply with applicable laws, without prejudice to the Operator’s liability for willful misconduct and gross negligence. In particular, the User shall be solely and exclusively responsible for communicating incorrect, false, or third-party information and data without the consent of such third parties, as well as for any improper use thereof.
Finally, since any material will be downloaded or otherwise obtained through the use of the service at the User’s choice and risk, any liability for damage to computer systems or loss of data resulting from download operations lies with the User and may not be attributed to the Operator. The Operator declines all liability for any damage deriving from inaccessibility to the services available on the Site or from any damage caused by viruses, corrupted files, errors, omissions, interruptions of service, deletion of content, problems related to the network, providers, or telephone and/or telematic connections, unauthorized access, alteration of data, or failure and/or defective functioning of the User’s electronic equipment.
The User is responsible for the safekeeping and proper use of their personal information, including the credentials that allow access to reserved services, as well as for any harmful consequence or prejudice that may arise against the Operator or third parties as a result of the improper use, loss, or theft of such information.

The contents of the Site, such as, by way of example, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos, and any other material, in any format, published on the Site, including menus, web pages, graphics, colors, schemes, tools, fonts and the design of the website, diagrams, layouts, methods, processes, functions, and software that are part of the Site (collectively, the “Contents”), are protected by copyright and by any other intellectual property rights of Milor S.p.A. and/or the Operator and the other rights holders. The reproduction, in whole or in part, in any form, of the Site and/or its Contents is prohibited without the express written consent of the Operator.
The Operator has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any manner or form, in whole or in part, of the Site and its Contents.
With regard to the use of the Site, the User is authorized solely to view the Site and its Contents. In addition, the User is authorized to perform all other temporary reproductions, devoid of independent economic significance, that are considered transitory or accessory, an integral and essential part of the same display of the Site and its Contents, and all other browsing operations on the website that are performed solely for legitimate use of the Site and its contents. The User is not, however, authorized to perform any reproduction, on any medium, in whole or in part, of the Site and its Contents.
Any act of reproduction must be authorized from time to time by the Operator or, where appropriate, by the authors of the individual works contained on the Site. Such reproduction operations must in any case be carried out for lawful purposes and in compliance with copyright and the other intellectual property rights of the Operator and the authors of the individual works contained on the Site. The authors of individual works published on the Site have, at any time, the right to claim authorship of their works and to object to any distortion, mutilation, or other modification of the works themselves, including any act detrimental to the works that may be prejudicial to their honor or reputation.
The User undertakes to respect the copyright of the artists who have chosen to publish their works on the Site or who have collaborated with the Site in creating new expressive and artistic forms intended to be published, even on a non-exclusive basis, on the Site, or which form an integral part thereof. Furthermore, the User is in no case authorized to use, in any way or form, the Contents of the Site and each individual work protected by copyright and any other intellectual property right. By way of example, the User may not alter or otherwise modify the Contents and the protected works without the consent of the Operator and, where necessary, of the individual authors of the works published on the Site.

The Site contains hyperlinks (“links”) to other websites that have no connection with www.etruscagioielli.com. The Operator does not control or monitor such websites or their contents. The Operator may not be held liable for the contents of such websites or for the rules adopted by them, including with regard to privacy and the processing of the User’s personal data during browsing operations. The User must therefore pay attention when connecting to such websites through the links present on the Site and must carefully read their terms of use and privacy policies. We remind you that these General Terms of Use and the Privacy Policy do not apply to websites managed by parties other than the Operator.
The Site provides links to other websites solely to facilitate its users in searching and browsing and to facilitate hyperlinks on the Internet to other websites. The activation of links does not imply any recommendation or indication by the Operator for access to and browsing of such websites, nor any guarantee regarding their contents, services, or goods supplied and sold by them to Internet users

Anyone interested in activating links to the Home page and other publicly accessible web pages of the Site is requested to contact the Operator at the Customer Care email address indicated on www.etruscagioielli.com. Contact is necessary in order to submit a request for consent to create a hyperlink to www.etruscagioielli.com. The activation of links is granted by the Operator to the requesting party free of charge and on a non-exclusive basis.
The Operator has the right to object to the activation of links to its website where the requesting party wishing to activate the link on the Site has in the past adopted unfair commercial practices or practices not compliant with sector customs, or acts of unfair competition towards the Operator, or where the Operator fears that such conduct may be adopted in the future, or where the requesting party has in the past adopted, or it is feared may adopt in the future, actions discrediting the Operator, its website, or its services.
In any case, the activation of deep hyperlinks to the Site (such as deep frames or deep links) or the unauthorized use of meta-tags is prohibited without the Operator’s consent.

The Operator has adopted every precaution to prevent content from being published on the website that depicts or represents scenes or situations of physical or psychological violence, or that, according to the sensitivity of the Site’s users, may be considered harmful to civil beliefs, human rights, and the dignity of persons in all its forms and expressions. In any event, the Operator does not guarantee that the contents of the website are appropriate or lawful in countries other than Italy. However, if such contents are deemed unlawful or illegal in some of those countries, please refrain from accessing our website and, if you choose in any case to access it, we inform you that the use of the services provided by www.etruscagioielli.com shall be under the exclusive and personal responsibility of the User.
The Operator has also adopted every useful precaution in order to ensure its users that the Contents of the Site are accurate and do not contain incorrect or outdated information, with reference to the date of their publication on the website and, as far as possible, also thereafter. However, the Operator assumes no liability towards users with regard to the accuracy and completeness of the contents published on the Site, without prejudice to its liability for willful misconduct and gross negligence and except as otherwise provided by law. Furthermore, the Operator cannot guarantee users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection.
For any problems encountered in using our website, contact us at the Customer Care email address indicated on www.etruscagioielli.com. A representative will be available to provide assistance and help restore the functionality of access to the website, where possible. Likewise, we recommend contacting your Internet service provider or checking that all devices for connection to the Internet and access to web contents are correctly activated, including your Internet browser. Although the Operator will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow the Site to operate without suspensions, interruptions, or discontinuities due to the need to update the website.
The Operator has adopted appropriate technical and organizational measures to safeguard the security of its services on the Site, the integrity of data relating to traffic and electronic communications against unauthorized forms of use or access, and to prevent risks of dispersion, destruction, and loss of data and confidential and non-confidential information relating to its users present on the Site, or unauthorized access, or access not compliant with the law, to such data and information.

These conditions for exercising the right of withdrawal, forming an integral part of the General Terms and Conditions of Sale, are governed by Italian law and in particular by the Consumer Code, Chapter I, “Consumer rights in contracts”.