Return Policy
Products may be returned or exchanged within 14 days of delivery, subject to the conditions outlined below.
All Countries Except the United States and Canada
Return Procedure
If you are not satisfied with your purchase, you can request a return or exchange within 14 days of delivery by completing the online return form:
Return Form | My Website
Once your request has been submitted, you will receive a confirmation email with the return receipt to print and include inside the package.
All merchandise must be returned in perfect, saleable condition and in its original packaging, including jewelry boxes and pouches.
Once your return arrives at our warehouse and has been inspected, you will receive a confirmation email. Your refund will be processed within 14 days of the return approval date, using the same payment method selected for the original purchase.
Refunds and exchanges are only available within the original country of purchase.
Shipping Costs
- Return shipping costs are borne by the customer.
- If an item arrives damaged and is being returned for this reason, MILOR S.p.A. will cover the return shipping costs.
United States and Canada
For purchases made in the United States and Canada, products may be returned or exchanged within 14 days of delivery.
All merchandise must be returned in perfect, saleable condition and in its original packaging, including jewelry boxes and pouches.
Refunds and exchanges are only available within the original country of purchase.
Return Procedure
You may return any product purchased on our website within 14 days of delivery, without penalty and without providing a reason.
To process your return, please follow these steps:
1. Prepare your package
Place the item(s) you wish to return inside the original packaging, making sure they are in their original condition.
2. Include the required information
Please include a note inside the package with the following information:
- Order number
- Item code being returned
- Reason for return
3. Ship your package to:
MILOR S.p.A. c/o Total Fulfillment Services, LLC
325 Westtown Road, Suite 14
West Chester, PA 19382
United States
Once your return arrives at our warehouse and has been inspected, you will receive a confirmation email. Your refund will be processed within 14 days of the return approval date, using the same payment method selected for the original purchase.
Shipping Costs
- Return shipping costs are borne by the customer.
- If an item arrives damaged and is being returned for this reason, MILOR S.p.A. will cover the return shipping costs.