Free shipping on orders over:

€79 in Italy, Vatican City and San Marino.

€129 in France, Germany, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary.

€169 in Bosnia and Herzegovina, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Åland Islands, Faroe Islands, Jersey, Kosovo, Liechtenstein, North Macedonia, Mayotte, Moldova, Monaco, Montenegro, Norway, United Kingdom, Réunion, Serbia, Svalbard and Jan Mayen, Switzerland, Türkiye and Ukraine.

United States: shipping $11.99 — free on orders over $149.

Your order will be shipped within 48 hours of payment confirmation and delivered by courier within 3–4 business days.

Return Policy

Products may be returned or exchanged within 14 days of delivery, subject to the conditions outlined below.

All Countries Except the United States and Canada

Return Procedure

If you are not satisfied with your purchase, you can request a return or exchange within 14 days of delivery by completing the online return form:

Return Form | My Website

Once your request has been submitted, you will receive a confirmation email with the return receipt to print and include inside the package.

All merchandise must be returned in perfect, saleable condition and in its original packaging, including jewelry boxes and pouches.

Once your return arrives at our warehouse and has been inspected, you will receive a confirmation email. Your refund will be processed within 14 days of the return approval date, using the same payment method selected for the original purchase.

Refunds and exchanges are only available within the original country of purchase.

Shipping Costs

• Return shipping costs are borne by the customer.
• If an item arrives damaged and is being returned for this reason, MILOR S.p.A. will cover the return shipping costs.

United States and Canada

For purchases made in the United States and Canada, products may be returned or exchanged within 14 days of delivery.

All merchandise must be returned in perfect, saleable condition and in its original packaging, including jewelry boxes and pouches.

Refunds and exchanges are only available within the original country of purchase.

Return Procedure

You may return any product purchased on our website within 14 days of delivery, without penalty and without providing a reason.

To process your return, please follow these steps:

1. Prepare your package
Place the item(s) you wish to return inside the original packaging, making sure they are in their original condition.

2. Include the required information
Please include a note inside the package with the following information:

• Order number
• Item code being returned
• Reason for return

3. Ship your package to:

MILOR S.p.A. c/o Total Fulfillment Services, LLC
325 Westtown Road, Suite 14
West Chester, PA 19382
United States

Once your return arrives at our warehouse and has been inspected, you will receive a confirmation email. Your refund will be processed within 14 days of the return approval date, using the same payment method selected for the original purchase.

Shipping Costs

• Return shipping costs are borne by the customer.
• If an item arrives damaged and is being returned for this reason, MILOR S.p.A. will cover the return shipping costs.

Products must not have been used, worn, washed, or damaged; The identification tag must still be attached to the product with its single-use seal; Products must be returned in their original packaging.

If all conditions are met, Milor S.p.A. will issue a full refund for the returned products. Shipping costs for the return remain the customer’s responsibility. Otherwise, the return cannot be accepted.

In accordance with Article 56, paragraph 3 of the Consumer Code, once Milor S.p.A. has received and inspected the return, you will receive an email confirming acceptance. The refund will be processed within 14 days from the date of acceptance.

All products sold by Milor S.p.A. are equipped with an identification tag secured with a single-use warranty seal, which is an integral part of the product.
Please try the product without removing the tag or seal. If removed, the right of withdrawal cannot be exercised.

Return shipping costs are the responsibility of the customer. Returns must be sent to: Milor S.p.A. – Via dei Gracchi 35 – 20146 Milan, Italy. In the event of loss or damage during transport, a refund cannot be issued.

These Conditions for exercising the right of withdrawal, which form an integral part of the General Terms and Conditions of Sale, are governed by Italian law, in particular by the Consumer Code, Chapter I “Consumer Rights in Contracts”.

All products are covered by a 24-month legal warranty from the date of purchase.
The warranty is valid only if the product has been used in accordance with the guidelines outlined in the “Jewelry Care” section of the website, as assessed by Milor.Defects related to rhodium plating or gold plating caused by improper use, as well as accidental breakage of stones or clasp mechanisms, are not covered by the warranty.
In all cases, return shipping costs are the responsibility of the customer.