These General Conditions of Sale are drawn up in compliance with the legislative provisions of the Italian Civil Code, Legislative Decree n. 70/2014 on information society services and electronic commerce, the Consumer Code and governing the offer and sale of products through the website www.etruscagioielli.com.
The products marketed on www.etruscagioielli.com are sold directly by Milor S.p.A., with registered office in Via dei Gracchi 35 Milan and registered in the Register of Companies of the Milan Chamber of Commerce, C.F. / VAT no. 04362490155; (hereinafter referred to as Seller for brevity).
The General Conditions of Sale apply and govern all sales contracts concluded through the Seller's Site, as identified above.
The General Conditions of Sale may be subject to changes and each User is required to consult them before proceeding with any purchase. It is the User's responsibility to check the General Conditions of Sale before submitting the order.
The General Conditions of Sale apply regardless of the nationality of the User, provided that the delivery of the products must take place in one of the countries for which the Site provides the online sales service that said country corresponds to that of registration of the 'User.
Purchase requests from countries not included among those displayed on the splash page will not be accepted by the Seller.
The purchase of products on the Site is reserved exclusively for individuals who act as consumers and who are over the age of 18.
By consumer we mean any natural person who acts for purposes unrelated to any commercial, entrepreneurial, craft and professional activity carried out.
These General Conditions of Sale are an integral and essential part of the sales contract between the Seller and the User.
To proceed with the online purchase of one or more products, the User must provide the Seller, in compliance with the provisions on the protection of personal data, with all the data necessary to allow the latter to execute the orders placed. To complete the purchase, the User is required to confirm payment of the price of the products placed in the cart. Orders that do not post the corresponding transaction are automatically canceled.
When the User places an order, he will receive an e-mail containing the confirmation of receipt of the order and the summary of the same: this communication will not however constitute automatic acceptance of the order.
The Seller reserves the right to refuse orders that are incomplete and incorrect or of users with whom there is a dispute regarding the payment of a previous order. In such cases, the User will receive the specifically motivated rejection of the order by e-mail.
If the products presented on the Site are no longer available at the time of the last access to the Site or from the sending of the order, it will be the Seller's responsibility to communicate to the User, within 5 days from the day following that on which the order, the unavailability of the ordered product. In the event of payment, the Seller will refund the price without being required to pay any further compensation.
The User can, at any time, monitor the status of their order by consulting the appropriate link / section or by accessing their personal area.
The contract languages are Italian and English
The products offered for sale through the Site are exclusively top quality products. The Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding standards offered on the market. The essential characteristics of the products are presented on www.etruscagioielli.com within each product sheet. However, the images and colors of the products offered for sale on www.etruscagioielli.com may not correspond to the real ones due to the Internet browser and monitor used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form. All products come with an identification tag. We ask you not to remove the tag and the relative seal from the purchased products, of which they are an integral part.
The product catalog can be updated and modified periodically therefore the permanence of a product among those available online is not guaranteed.
Each product is presented by a descriptive sheet where all the essential characteristics are reported; the images and colors of the products offered for sale may not exactly correspond to the real ones due to the settings of the computer systems used by the User for viewing the Site. The images of the products must, therefore, be considered indicative and are subject to the normal usage tolerances.
All sales prices of the products indicated on the Site include VAT, if applicable based on the country of shipment of the products and any other taxes that may be applicable to the sale.
Product prices may be subject to updates and variations. The User is required to ascertain the final sale price before submitting the related order. The obvious material error reported in the price on the Site with respect to the commonly known price of the chosen product entails the Seller's right not to confirm the shipment and to proceed with the immediate refund of the purchase value paid by the User without the latter being able to make exceptions in merit.
Value vouchers are personalized codes that allow you to take advantage of a discount on purchases made on www.etruscagioielli.com.
Limitations on the use of the value voucher:
1. The value voucher can be used only once, except for returns;
2. The value voucher cannot in any way be converted into cash;
3. It will not be possible to use multiple value vouchers in the same order;
4. The value voucher will apply to only one item per order;
5. The value voucher will only apply to items whose sales value exceeds the value of the voucher by at least 1 euro. It cannot be applied to items belonging to the Sample Sale or to charity sales.
In the event that you want to exercise the right of withdrawal provided for by art. 52 of the Consumer Code and to return an item on which you have applied the value voucher, you will have to follow the standard return procedure available in the Returns section. Once your return has been accepted, the relevant code will be reactivated with its original value. The difference in expense you have incurred for the purchase of the item will be re-credited to you according to the methods and terms established for the normal refund procedure.
The value vouchers may not be available at the time of purchase, consequently the user must verify the activation of the service before placing the order.
For the payment of the price of the products and the related shipping and delivery costs, if any, the User can follow one of the methods indicated in the order form.
In the case of payment by credit card, the payment procedure will take place via a secure connection connected directly to the bank that owns the online payment service to which third parties cannot have access. In particular, the financial information (e.g. credit / debit card number, expiration date) will be forwarded via encrypted protocol, which provide the related remote electronic payment services, without third parties having access to them. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on www.etruscagioielli.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account at the time of shipment of the purchased products, without prejudice to the User's right to have the amount re-credited. in the event of default by the Seller or failure to execute the contract for any reason.
The User is solely responsible for the data entered and therefore guarantees to use only credit / debit cards for which he has legitimate availability.
The products are delivered, via agreed couriers, directly to the User at the shipping address specified in the order by completing the personal data sheet in the order conclusion procedure necessary to activate the process for the execution of this contract and the further communications, the User authorizes the Seller to communicate the personal data to the trusted couriers and / or shippers used for the delivery of the purchased products in order to allow the procedures necessary for their delivery.
The Seller will do everything possible to process the order sent within 2 working days and in any case no later than 30 days from the day following that on which the User sent the order. Delivery times include working days only and do not include holidays.
The Site allows you to request the delivery of the ordered products to an address other than the User's own on the condition that it is included in the country of dispatch of the order; in any case, it is the User's responsibility to indicate all the references necessary for the success of the delivery. It is never possible to collect the products purchased through the Site directly from the Seller's warehouse.
The costs and types of shipping provided may vary depending on the country and the shipping methods chosen by the User. These expenses and any additional costs are charged to the User. The relative amount will be expressly and separately indicated in the order summary, before the User proceeds with the transmission of the same, as well as in the order confirmation e-mail.
The delivery procedure provides that, in the absence of the recipient at the time of access by the courier, the person in charge will leave a notice, in order to subsequently complete the shipment, in which the contact details to contact to arrange the second delivery will be indicated. In case of no agreement for the second delivery, the package will remain in storage at the courier's warehouse and it will be the User's responsibility to arrange for collection. In case of failure to collect within 4 days, the package will be returned to the Seller. In this case, the contract must be considered terminated pursuant to art. 1456 of the Civil Code, with notification from the Seller sent by e-mail to the User and therefore the order will be canceled.
The User always has the possibility to check the status of his order through the appropriate link by entering the number of his order or through his personal area in the event that he has previously registered on www.etruscagioielli.com.
It is strictly forbidden for minors to place an order on the Site. The data entered during the purchase phase must only be their own real personal data and not those of third parties, or of fantasy. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
The User releases the Seller from any liability arising from the issuance of incorrect tax documents due to errors in the data provided by the User, being himself solely responsible for the correct insertion. Upon receipt of the products, the User is required to verify the conformity of the same in relation to the order. In particular, he must pay attention to the correspondence between the number of packages indicated on the carrier's letter and those delivered and to the integrity of the package. Any anomalies (e.g. tampering, damage) must be specified in writing directly in the courier's transport document and the User must refuse delivery. At the same time, the User is required to report the fact to the Seller's Customer Service through the appropriate link. If the User accepts the delivery of tampered or damaged products, he will lose the legal guarantee of conformity of the products.
The Seller assumes no responsibility for inefficiencies attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes, earthquakes and other events that prevent, in whole or in part, the execution of the contract within the agreed time.
The Seller will not be liable to any party or third party for damages, losses and costs incurred as a result of the failure to execute the contract for the reasons mentioned above, as the customer is only entitled to a refund of the price paid.
Likewise, the Seller is not responsible for any fraudulent or illegal use that may be made by third parties, of credit cards, checks and other means of payment, upon payment of the products. In fact, at no time during the purchase procedure, the Seller is able to know the User's credit card number which, by opening a secure connection, is transmitted directly to the banking service manager.
The User can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, in compliance with the terms and conditions set out below.
The User can always make the return request directly online return form, by completing and forwarding the return request to the Seller within 14 days of delivery.
The products must be returned intact, undamaged and provided with the bar code and any other seal that is part of the products; products that are returned incomplete, ruined, damaged, deteriorated will not be refunded.
The Seller, in case of exercising the right of withdrawal, has the right not to accept the return or not to reimburse in full the sums paid for the purchase, in relation to those products that do not have the relative guarantee tag (intended as "security seal ") or that their essential and qualitative characteristics have been altered or that they have been damaged.
The products to be returned must be delivered to the shipper within 14 days from the User's communication to the Seller of his or her intention to withdraw from the contract.
The costs of returning compliant products will be borne by the User. After the return of the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated therein.
If the right of withdrawal is correctly exercised, the Seller will refund any sums already collected by the User for the purchase of the products, net of shipping costs.
Whatever the payment method used by the User, the refund is activated by the Seller as quickly as possible and in any case within 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal, after verifying the correct execution of the same and verification of the returned products.
The Seller reimburses using the same payment method used by the User for the purchase of the returned products, even if a virtual and / or disposable credit card has been used. The Seller may in no way make a refund on a credit card other than the one used for the purchase, except in the case in which the card itself has expired in the meantime or has been stolen: in this case the User may send a 'e-mail to firstname.lastname@example.org to agree on the most appropriate means of reimbursement.
Pursuant to the law, the Seller is obliged to deliver to the User goods that comply with the sales contract and the Seller is liable for any lack of conformity of the products existing at the time of delivery or which occur within two years of delivery.
For the purposes of the validity of the above guarantee, the User must report the lack of conformity to the Seller within two months of discovery, under penalty of forfeiture, by contacting Customer Service via the appropriate link. The report must contain an accurate and complete description of the alleged defects and faults. Customer Service will notify the User of the instructions for returning the defective product which will be at the Seller's expense.
The User will have the right to request the termination of the contract and the return of the amount paid or, alternatively, the replacement of the product. In the event of a slight defect / defect, the User will only have the right to replace the product.
In any case, lack of conformity resulting from damage due to accidental events or the responsibility of the User for use not in accordance with the intended use of the product are excluded from the legal guarantee.
Any dispute relating to the application, execution, interpretation and violation of sales contracts entered into through the Site is subject to Italian law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. In any case, any rights attributed to the Consumer by mandatory provisions of law in force in the State of residence or domicile of the latter will be reserved.
The Seller reserves the right to modify the Site, the policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. The User who accesses the Site and places an order will adhere to the policies and terms of the General Conditions of Sale from time to time in force at the time the order is placed, unless any changes have retroactive effect under the applicable law. . If one of the provisions contained therein is deemed invalid, null or inapplicable, this condition will in any case not affect the validity and effectiveness of the other provisions.
You will find information about orders and shipments, refunds and the return of products purchased on the Site, the registration form on the Site, suggestions and other general information on the services provided. You can contact us by e-mail at the Customer Care address indicated on www.etruscagioielli.com
Access to and use of the Site, including viewing web pages, communicating with the Manager, the ability to download information on products and purchase them on the website, are activities conducted by our users exclusively for personal use. unrelated to any commercial, entrepreneurial and professional activity. The User is the one and only responsible for the use of the Site and its contents. The Manager, in fact, cannot be held responsible for any use of the website and its contents by each of its users that does not comply with the laws in force, without prejudice to the Manager's liability for willful misconduct and gross negligence. In particular, the user will be the one and only responsible for the communication of incorrect or false information and data relating to third parties, without the latter having given their consent, as well as in consideration of incorrect use of the themselves.
Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, any responsibility for any damage to computer systems or loss of data resulting from the download operations falls on the user and cannot be attributed to the Manager. The Manager declines all responsibility for any damage resulting from inaccessibility to the services on the Site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or telephone connections. and / or telematic, to unauthorized access, to alteration of data, to the failure and / or faulty functioning of the user's electronic equipment.
The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against the Manager or third parties as a result of not correct use, loss, theft of such information.
The contents of the Site, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on the Site, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and the software that is part of the Site (collectively the "Contents"), are protected by copyright and any other intellectual property right of Milor SpA - and / or the Manager and the other rights holders. Reproduction, in whole or in part, in any form, of the Site and / or its Contents, without the express written consent of the Manager is prohibited.
The Manager has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of the Site and its Contents.
With regard to the use of the Site, the user is only authorized to view the Site and its Contents. Furthermore, he is authorized to carry out all those other temporary acts of reproduction, without their own economic significance, which are considered transitory or ancillary, an integral and essential part of the visualization of the Site and its Contents and all other navigation operations on the website. that are performed only for a legitimate use of the Site and its contents. The user is not authorized to make any reproduction, on any medium, in whole or in part of the Site and its Contents.
Any act of reproduction must be, from time to time, authorized by the Manager or, if necessary, by the authors of the individual works contained in the Site. Such reproduction operations must in any case be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of the manager and authors of the individual works contained in the Site. The authors of individual works published on the Site have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act to damage caused to the works, which is detrimental to their honor or reputation. The user undertakes to respect the copyright of the artists who have chosen to publish their works on the Site or who have collaborated with the Site to create new expressive and artistic forms intended to be published, even if not exclusively on the Site, or, again, which form an integral part of it. Furthermore, the user, under no circumstances, is authorized to use, in any way and form, the Contents of the Site and every single work protected by copyright and any other intellectual property right. By way of example, the user may not alter or, in any other way, modify the Contents and protected works without the consent of the Manager and, where necessary, of the individual authors of the works published on the Site.
Anyone interested in activating links to the Home page and other web pages of the Site, which are publicly accessible, is requested to contact the Manager at the following Customer Care e-mail address indicated on www.etruscagioielli.com. The contact is necessary to activate the request for consent to the hypertext link to www.etruscagioielli.com. The activation of links is granted by the Manager to the applicant, free of charge and on a non-exclusive basis. The Manager has the right to oppose the activation of direct links to its website in the event that the requesting subject, who intends to activate the link on the Site, has in the past adopted unfair commercial practices or practices that do not comply with industry practices or actions of unfair competition against the Manager or when the Manager fears that these behaviors may be adopted, in the future, or even when the requesting subject has adopted, in the past or there is a fear that it may adopt them in the future, discrediting the Manager, its website or your services. In any case, the activation of deep hypertext links (such as deep frames or deep links) to the Site or the unauthorized use of meta-tags, without the consent of the Manager, is prohibited.
The Manager has taken every precaution to avoid the publication, on the website, of contents that describe or represent scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users of the Site, can be considered harmful to civil convictions, human rights and the dignity of persons, in all its forms and expressions. In any case, the Manager does not guarantee that the contents of the website are appropriate or lawful in other countries, outside of Italy. However, if such contents are deemed unlawful or illegal in some of these countries, please avoid accessing our website and if you choose, in any case, to access it, we inform you that the use of the services provided by www.etruscagioielli .com will be the sole and personal responsibility of the user.
The Manager has also taken every useful precaution in order to ensure its users that the Contents of the Site are accurate and do not contain incorrect or outdated information, with respect to the date of their publication on the website and, as far as possible, even later. However, the Manager does not assume any responsibility towards users for the accuracy and completeness of the content published on the Site, without prejudice to its liability for willful misconduct and gross negligence and unless otherwise provided by law. Furthermore, the Manager cannot guarantee users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection. For any problems encountered in the use of our website, please contact us at the following Customer Care e-mail address indicated on www.etruscagioielli.com. A manager will be available to provide assistance and to help restore the functionality of access to the website, if this is possible. Likewise, we recommend that you contact your Internet service provider or check that each device for connecting to the Internet and accessing web content is activated correctly, including your Internet browser. Although the Manager will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow the Site to operate without suspensions, interruptions or discontinuities due to the need to update the site. web. The Manager has adopted adequate technical and organizational measures to safeguard the security of its services on the Site, the integrity of data relating to traffic and electronic communications with respect to the forms of use or knowledge that are not permitted as well as to avoid risks of dispersion, destruction. and loss of data and confidential and non-confidential information relating to its users, present on the Site, or of unauthorized access, or non-compliant with the law, to the data and information themselves.
These Conditions for exercising the right of withdrawal, which are an integral part of the General Conditions of Sale, are governed by Italian law and in particular by the Consumer Code, Chapter I "Consumer rights in contracts".
We will notify you on events like Low stock, Restock, Price drop or general reminder so that you don’t miss the deal